Yet another miserable day in the saga of the dishwasher.

So we decided to get the integrated dishwasher replaced with one with a nice stainless steel door. I called up the retailer and requested this, choosing an equivalent model with a steel front panel, for the same price. They said there was a fee (about $300) for exchanging the dishwasher. I figured it was my bad assumption that the front panel would be a standard size and didn’t check to be sure, so I felt obliged to cop this fee, and agreed. They said they’d arrange delivery of a different model dishwasher in exchange for the one currently in our home.

Then yesterday I received an emailed receipt, saying they’d charged my credit card $550. So today I phoned them to query why this charge was some $250 greater than what I’d been quoted. The operator I spoke to said it was an installation fee, since I’d requested installation in my original order the new dishwasher would need to be installed, plus some other fee imposed by the manufacturer for an exchange.

I said that I wasn’t told about these fees when I accepted the quoted fee of $300 for the exchange, and I wasn’t going to pay them. There was some resistance and eventually I had to ask to speak to a supervisor or manager. I explained that I had been quoted an exchange fee of $300, and neither of these additional installation or exchange fees were mentioned to me when I accepted.

The manager I was speaking to actually said to me, “You should have known there’d be an installation fee, and now you’re just trying to get out of paying it.” I kid you not.

He was absolutely adamant that I had to pay the extra $250, despite me repeatedly pointing out that I was never told about this extra $250, and was quoted a total price of $300 for the exchange, and that that was the quote I accepted. His attitude was, “Well of course there was always going to be another installation fee – you’re getting it installed right?” I said I’d paid for installation of a dishwasher with the original order, and I expected at the end of the process to have an installed dishwasher – why on earth would I come to the conclusion that I’d have to pay another installation fee? Especially when it was never mentioned when I accepted the $300 fee to exchange dishwashers.

He wouldn’t budge, until I threatened to contact the Australian Competition and Consumer Commission over them not honouring a verbal agreement on a quoted price, and attempting to charge me for fees that were never mentioned to me. This eventually got him to agree to “look into it” and promise to call me back. When he did, about an hour later, he said that the extra fees had been refunded. (And I’ve received emailed confirmation.) But not a word of apology for accusing me of deliberately attempting to defraud them.

You can bet that once the replacement dishwasher is safely delivered and installed, I’ll be sending the retailer a letter of complaint.

It’s been one of those days.

I took the day off work to wait for delivery of a new dishwasher, after our previous one broke. This is the second time I’ve had to take a day off to wait for the delivery, because the first time they came the dishwasher they brought was too big to fit into the kitchen cabinet space, so I had to change my order to a different model (and pay an extra $270). And then I had to wait a whole month for the new model to come into stock so they could deliver it.

Anyway, today was the day. The delivery arrived, and the dishwasher fit into the cabinet space. It’s one of those ones where there’s a front panel which matches the cabinetry, so it looks just like a cupboard. They guys took the panel off the old dishwasher and tried to put it on the new one… of course it didn’t fit. The new washer has a taller door, so attaching the old panel leaves a weird strip about 3cm high at the top, which would look obvious and bizarre.

They told me to get a new panel made to match at a kitchen cabinetry supplier, and they’d come and screw it on free (since I’d paid for full installation).

I called around five different kitchen cabinetry suppliers. Most said they only do full kitchen renovations, and wouldn’t make a single door panel. One guy said sure, he could do it -he’d come over, measure up the door, make a new one in a matching finish, and come back to install it. I said I didn’t want it installed, I could do that myself. (Figuring I have guys who will install it free for me.) He said no then, he won’t take the job, because if he can’t install it, it’s not worth his time to make it. Basically, he wants to charge me an arm and a leg for the installation work, and won’t just make the door panel for me.

So I don’t know where I can just get a new door panel made.

Wife came home and I was discussing options with her. We can either order a third new dishwasher with a nice silver door panel, and get the delivery guys to deliver and install that and take away the one we have installed now. Requiring yet another day off work to wait for them. Or we could just screw the current matching door panel onto the current dishwasher, and live with the weird 3cm strip at the top.

While holding the door panel up on the front of the dishwasher to show her what it would look like, I lost my grip and the door panel, a good 5 kilos or so of it, slipped sideways and jammed my ring finger between it and the adjoining cabinet, crushing it. I don’t think the finger is broken, but there’s a lot of blood around the nail and it’s going to be bruised very badly. Hurt like heck, I can tell you.

I got some ice and stuck it in a plastic bag to ice the bruised finger. While I sat with my left hand immobile on my desk, I did some web surfing.

Lifted up my left hand to check the finger, and the bag of ice tipped up… pouring ice water all over my keyboard.

Maybe I’ll just go to bed and wait for tomorrow.